OUR GENERAL TERMS AND CONDITIONS OF SALE
ONLINE GENERAL TERMS AND CONDITIONS OF SALE
In force on 01/01/2020
1 CONTACT DETAILS
1.1 The products offered on the website accessible at www.RootSlayer.fr are sold by the company VENTEO, a limited liability company under French law, with a capital of 640,000 euros, registered with the Pontoise Trade and Companies Register under number 491 166 971, with its registered office at Parc d'Activités du Vert Galant, 17 Rue de la Garenne - CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX, France (hereinafter referred to as "RootSlayer"),
Warehouse address 17 Rue de la Garenne ZAC VERT GALANT 95310 SAINT OUEN AUMONE
Represented by its current manager, Mr. Nicolas PIERRONNET, in his capacity as President.
1.2 RootSlayer is subject to value-added tax and identified by the following intra-community VAT number: FR18491166971.
1.3 RootSlayer can be reached by phone at 33 (0)1 30 30 19 02, by e-mail at contact@rootslayer.fr, or by Fax at 33 (0)1 34 25 86 51.
2 DEFINITIONS
In these general terms and conditions, terms and expressions identified by a capital letter have the meaning indicated below, whether used in the singular or plural.
2.1 Customer: refers to any person who uses the Site or purchases one or more Products.
2.2 Access Code: refers to the username and password allowing the Customer to identify themselves and access their Customer Account.
2.3 Order: refers to the purchase by a Customer, on the Site or by telephone, of all Products listed in their Shopping Cart.
2.4 Customer Account: refers to the individual space on the Site where the Customer can access their Orders.
2.5 General Conditions: refers to these general terms and conditions of sale and use of the Site.
2.6 Contract: refers to the contract for the sale of Products, formed between RootSlayer and the Customer upon validation of an Order and effective payment of the total Price. The Contract is formed by these General Conditions and an Order.
2.7 Shopping Cart: refers to the list of Products selected by the Customer for an Order.
2.8 Total Price: refers to the price corresponding to all Products in the Shopping Cart validated by the Customer and subject to an Order, including delivery charges.
2.9 Products: collectively refers to the Products marketed on the Site.
2.10 Website or Site: refers to the website published and operated by RootSlayer, accessible at www.RootSlayer.fr, or any other website that COMMEALATV may substitute for it.
3 PURPOSE
3.1 These General Conditions govern the conditions of use of the Website and the conditions under which RootSlayer sells Products to Customers.
3.2 RootSlayer may modify the General Conditions to take into account any legal, jurisprudential, economic, or technical developments. In such a case, the modifications will come into force as soon as they are put online but will only apply to purchases made after they are put online. It is therefore imperative that the Customer consults and accepts the General Conditions when validating their Order, in particular to ensure the contractual stipulations in force.
4 CONTRACTUAL DOCUMENTS
4.1 The Contract constitutes the entire agreement between RootSlayer and the Customer regarding an Order.
4.2 The confirmation of the Order constitutes acceptance of these General Conditions, which the Customer expressly acknowledges having read and, if applicable, having been able to download or print.
4.3 These General Conditions are up to date as of 01/01/2020. They cancel and replace any previous version.
5 USE OF THE SITE AND CUSTOMER ACCOUNT
5.1 Any Customer must be an individual not acting for professional purposes, be at least 18 years old, and have the legal capacity to contract and use the Site in accordance with these General Conditions.
5.2 In order to place an Order for a Product, the Customer must first create a Customer Account on the Site, by consulting and accepting these General Conditions and by providing RootSlayer with all the information and personal data designated as mandatory by an asterisk. This Customer Account allows the Customer to identify themselves on the site, using their Access Codes. Each Access Code is personal, individual and confidential. The Customer is responsible for the use of their Access Codes.
5.3 The Customer guarantees the accuracy and veracity of the information provided by them to RootSlayer.
5.4 The Site allows Customers with an account to search for, order, and pay for Products. It also allows the Customer to find all information relating to their Orders.
5.5 In the event of non-compliance with the conditions of use of the Site or abusive or fraudulent use of the Site, RootSlayer may refuse a user access to the Site and the ability to place an Order, or even delete the Customer Account.
5.6 The Customer Account may be deleted by RootSlayer in case of inactivity for a period of two years.
6 PRE-CONTRACTUAL INFORMATION
6.1 To obtain all information prior to entering into a Contract with RootSlayer, the Customer is invited to consult the pages of the Site, particularly those relating to the Products.
6.2 In accordance with Article L. 111-1 of the Consumer Code, the pages relating to each of the Products accessible on the Website contain information relating to the essential characteristics of these Products, their price and their delivery time. Information relating to payment methods, as well as the conditions for modifying and cancelling an Order, are provided by these General Conditions, which form part of the pre-contractual information referred to in Article L. 221-5 of the Consumer Code.
6.3 RootSlayer expressly reserves the right to make changes to the information on the Website, particularly with regard to the description, content, availability dates, and price of the Products.
7 PRODUCT ORDER PROCESS
7.1 The Customer declares to agree to conclude Contracts in electronic form, via the Website or by telephone.
7.2 The ordering process on the Site is as follows:
- the Customer identifies themselves on the Site;
- after consulting the pages relating to the Products and having read their descriptions, the Customer selects the Product(s) of their choice, which are then summarized in their Shopping Cart. The Customer is informed, by consulting their Shopping Cart, of the payment methods accepted by RootSlayer and of any delivery restrictions for the selected Products in the shopping cart;
- the Customer fills in all the information requested by the Site and necessary for the Order of the selected Products;
- the Customer validates the order of all the Products registered in their Shopping Cart;
- the Customer chooses a payment method and is clearly informed that placing an order implies payment;
- the Customer can then consult and verify the details of their order and its Total Price, correct any errors, before confirming their order by expressing their acceptance and simultaneously proceeding with the electronic payment of the amount due, corresponding to the Total Price;
- the Contract validly concluded between the Customer and RootSlayer then results in RootSlayer sending an acknowledgment of receipt and confirmation email to the Customer, containing the essential elements of the order, such as the identification of the ordered Product(s) and the Total Price, as well as the conditions and procedures for exercising their right of withdrawal. All this information and the Shopping Cart corresponding to this Order are also accessible to the Customer from their customer account on the Site.
7.3 If RootSlayer contacts the Customer by telephone with a view to concluding or modifying a Contract for the sale of a Product, the RootSlayer employee will indicate to the Customer at the beginning of the conversation their identity and the commercial nature of the call. At the end of this call, RootSlayer will send the Customer, on paper or on a durable medium, a confirmation of the offer it has made containing all the pre-contractual information as well as the conditions and procedures for exercising their right of withdrawal. The Customer is only bound by this offer after having signed and accepted it in writing or having given their consent electronically.
7.4 Subject to the Customer exercising their right of withdrawal, the Contract between the Customer and RootSlayer is formed, definitively and irrevocably, upon validation of their Order by the Customer and effective payment of the Total Price at the time of this validation, subject to cases of modification or cancellation provided for in these General Conditions.
7.5 In the context of order processing, RootSlayer systematically verifies the availability of the ordered Products. In the event that one or more Products prove to be unavailable, RootSlayer may offer the Customer a modification of the delivery time of the ordered Products, or failing that, a refund of all sums paid by the Customer for the unavailable Products. This refund will be made by RootSlayer within a maximum period of fourteen (14) days from the Customer's refund request.
8 PRODUCT DELIVERY
8.1 Delivery Territories
8.1.1 RootSlayer can deliver products in France (including DROM, COM, POM and TOM), Belgium, Luxembourg and Switzerland.
8.2 Delivery Times
8.2.1 RootSlayer undertakes to deliver the Products as soon as possible and no later than thirty days after the conclusion of the Contract.
8.2.2 Failing this, the Customer may terminate the Contract, by registered letter with acknowledgment of receipt or by writing on another durable medium, if, after having enjoined RootSlayer, in the same manner, to make the delivery within a reasonable additional period, RootSlayer has not done so within that period. In the event of termination, a full refund of the sums paid will be sent to the Customer no later than fourteen days following the date on which the Contract was terminated.
8.3 Delivery Methods
8.3.1 Delivery is carried out by So Colissimo or DPD, and allows the Customer to choose the mode (home, relay point) and the delivery location of their choice during the Order process.
8.3.2 The Products covered by the Order are delivered to the delivery address indicated by the Customer at the time of the Order.
8.3.3 In the event of an error by the Customer in the delivery method or address, RootSlayer cannot be held responsible for the impossibility of delivering the ordered Product(s).
8.4 Delivery Costs
8.4.1 Delivery costs are the responsibility of the Customer and are indicated to them throughout the Order process and, in any event, before the Order is confirmed.
8.4.2 In the event of an Order for Products whose total weight exceeds ninety (90) kilograms (Kg), the Customer will contact RootSlayer, which will provide a specific quote for the delivery costs of these Products.
8.4.3 Deliveries outside mainland France, and more particularly in Switzerland, in the French overseas departments and territories (DOM-TOM), may be subject to customs clearance fees which are the responsibility of the Customer. The Customer may also have to pay taxes and customs duties on the Products. These fees, taxes and customs duties are not included in the Total Price and must be borne by the Customer upon receipt of the package.
9 RIGHT OF WITHDRAWAL
9.1 Right of Withdrawal and Withdrawal Period
9.1.1 The Customer has the right to withdraw from the Contract, without giving any reason, from the conclusion of the Contract and within a maximum period of fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, took physical possession of the ordered Products, or the last of the ordered Products if they were the subject of a single Order but were delivered separately.
9.1.2 For the withdrawal period to be respected, it is sufficient for the Customer to inform RootSlayer of their decision to withdraw in accordance with the procedures provided for in article 7.2 above, before the expiry of the withdrawal period.
9.1.3 By derogation from article 7.1.1 above, the Customer is informed that they do not have a right of withdrawal for Products that have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection, in accordance with article L 221-28 5° of the Consumer Code.
9.1.4 The following Products, even unsealed, may be subject to the exercise of a Right of withdrawal, unless they have been used by the Customer in such a way that they cannot be withdrawn, as provided for in the aforementioned article L 221-28 5°, for reasons of hygiene or health protection: epilators, hair massagers, manicure devices, slimming shorts, foot graters, anti-cellulite devices, pillows, clippers, bras, corrector pens and insect repellents.
9.2 Procedures for exercising the right of withdrawal
9.2.1 To exercise their right of withdrawal, the Customer must:
- notify RootSlayer, at the contact details at the top of these General Conditions, of their decision to withdraw from the Contract by means of an unambiguous statement, by post, fax or e-mail. The Customer may use the WITHDRAWAL FORM accessible via this link, without the use of this form being mandatory.
- return to RootSlayer, without undue delay and, at the latest, within fourteen (14) days following the communication of their decision to withdraw, the Product(s) subject to the Customer's withdrawal, at their own expense, by shipping them in their original packaging and in new condition to the following address: RootSlayer, Parc d'Activités du Vert Galant, 17 rue de la Garenne - CS90021 SAINT OUEN L'AUMONE- 95046 CERGY PONTOISE CEDEX. The Customer's liability regarding the Products thus returned can only be incurred with regard to the depreciation of these Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products.
9.3 Effect of exercising the right of withdrawal
9.3.1 The exercise of the right of withdrawal terminates the parties' obligation to perform the Contract.
9.3.2 In the event of withdrawal, RootSlayer will reimburse all payments received from the Customer concerning the Products subject to the withdrawal, including delivery costs, with the exception of additional costs resulting from the Customer choosing a delivery method other than the least expensive standard delivery method offered by RootSlayer.
9.3.3 RootSlayer will proceed with this reimbursement as soon as possible and at the latest fourteen (14) days from the day RootSlayer was informed of the Customer's decision to withdraw.
9.3.4 In the event of non-receipt of the return of the Products subject to Withdrawal, RootSlayer may defer the aforementioned reimbursement until the date of recovery of the Products or until the Customer has provided proof of shipment of these Products, the date chosen being the earlier of these events.
9.3.5 RootSlayer will, free of charge, proceed with the reimbursement using the same payment method that the Customer used for ordering the Products subject to withdrawal, unless the Customer accepts a reimbursement in the form of a credit note, it being specified that in this case the Customer's account will be credited with a gift voucher for an amount also equal to 10% of the price of the Products subject to Withdrawal, this amount being capped at twenty (20) euros.
9.3.6 RootSlayer will not issue any refund if the Customer has not complied with the conditions for exercising their right of withdrawal, specifically in the event of non-compliance with the withdrawal period, or the return of an unsealed, used, damaged, or soiled product.
10 FINANCIAL CONDITIONS AND PAYMENT TERMS
10.1 The pages of the Site specify the price of each Product.
10.2 Prices are indicated in euros and are understood to include all taxes (TTC) and exclude delivery costs. Delivery costs payable by the Customer are indicated at the latest at the time of order and are included in the Total Price.
10.3 Unless otherwise stipulated, price reductions and special or promotional offers mentioned on the Site are valid on the day they are displayed and are not cumulative with each other, nor with other price reductions or promotional offers offered occasionally by RootSlayer.
10.4 In the event of a payment rejection by the Customer or partial payment of the Total Price by the Customer, the Contract between RootSlayer and the Customer will not be formed, and RootSlayer will not be bound by any obligation, except to promptly refund any partial payment received from the Customer.
11 GUARANTEES
11.1 Legal Guarantees
11.1.1 In accordance with current regulations, the Customer benefits from the legal guarantee of conformity provided for in articles L. 217-4 to L. 217-14 of the Consumer Code, as well as the legal guarantee against hidden defects of the sold item (known as "vices cachés") provided for in articles 1641 to 1649 of the Civil Code.
11.1.2 In the context of the implementation of legal guarantees, the Customer may choose between repair or replacement of the good, unless, in accordance with article L.217-7 of the Consumer Code, the Customer's choice entails a cost manifestly disproportionate to the other option, taking into account the value of the good or the significance of the defect. Furthermore, if both repair and replacement of the product are impossible, the Customer may return the product and have the price reimbursed, or keep the product and have a portion of the price reimbursed.
11.1.3 The same option is available to them (i) if the solution requested, proposed, or agreed upon pursuant to article L. 217-9 of the Consumer Code cannot be implemented within one month following the Customer's complaint, or (ii) if this solution cannot be implemented without major inconvenience for the Customer, taking into account the nature of the good and the use they seek.
11.1.4 Nevertheless, the termination of the Contract cannot be pronounced if the lack of conformity is minor.
11.1.5 When acting under the legal guarantee of conformity, the consumer benefits from a period of two years from the delivery of the good to act.
11.1.6 The legal guarantee of conformity applies independently of the commercial warranty stipulated in article 9.2 above.
11.1.7 The Customer may always decide to implement the guarantee against hidden defects of the sold item within the meaning of article 1641 of the Civil Code. In this case, they may choose between rescinding the sale or a reduction in the selling price in accordance with article 1644 of the Civil Code.
11.2 Commercial Warranty
11.2.1 All Products sold by RootSlayer are covered by a one-year commercial warranty, except for electrical equipment which is guaranteed for two years, parts and labor included, from the date of delivery to the Customer.
11.2.2 Notwithstanding article 9.2.1 above, the following products do not benefit from any commercial warranty: textile items, clothing, lingerie, consumable products, cosmetic products, cleaning products, and food products.
11.2.3 During this commercial warranty period, if a Product proves defective, the Customer is invited to contact RootSlayer's Customer Service by phone at +33(0)130301902. The procedure to follow for returning the concerned Product will be indicated to the Customer.
11.2.4 The Customer must then return this Product to RootSlayer, at their own expense, by shipping it in its original packaging and in new condition to the following address: VENTEO RootSlayer, Parc d'Activités du Vert Galant, 17 rue de la Garenne ZAC VERT GALANT 95310 SAINT OUEN AUMONE. The risks associated with the return of the defective item are borne by the Customer.
11.2.5 The return of this Product must be accompanied by the invoice and a letter describing the alleged defect.
11.2.6 After examining the Product, RootSlayer reserves the right to either exchange the Product, repair it, or reimburse its purchase price. The exchange or reimbursement will take place within forty-five (45) days following RootSlayer's receipt of the Product.
11.2.7 The repaired or exchanged Product will be delivered to the Customer as soon as possible and at RootSlayer's expense.
11.2.8 The Customer cannot claim the commercial warranty if the defect results from:
- normal wear and tear of the Product and/or parts and/or accessories;
- abnormal use and/or improper handling;
- lack of maintenance;
- use, installation, or connection not in conformity with the manufacturer's specifications;
- commercial or collective use;
- use of unsuitable peripherals, accessories, or consumables;
- a repair carried out by a third party not approved by RootSlayer and/or the manufacturer.
12 LIABILITY
12.1 Absence of Liability and Warranty regarding Site Usage
12.1.1 RootSlayer grants no warranty to the Customer regarding the absence of anomalies that may affect navigation on the Website or the implementation of any functionality of the Site, the absence of Site availability, the absence of interruption or breakdown in the operation of the Website, or the possible compatibility of the Website with specific equipment or configuration.
12.1.2 It is the Customer's responsibility to have, at their own expense, the necessary computer equipment and software and an internet connection.
12.1.3 In no event shall RootSlayer be liable for direct, indirect, or immaterial, foreseeable or unforeseeable damages (including loss of profits or opportunity) arising from the provision, use, or total or partial inability to use the functionalities of the Website. The hyperlinks present on the Website allowing the Customer to be directed to other websites are solely intended to facilitate the Customer's research. In any event, the Customer declares to be aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying, or transferring data, and the risks related to the security of electronic communications.
12.1.4 The Customer is informed that RootSlayer will have the right to interrupt access to the Site and the Customer Account for maintenance, repair, or troubleshooting reasons.
12.1.5 RootSlayer's liability cannot be engaged due to a breach of its obligations resulting from: (i) the disclosure, loss, theft, or loan by the Customer of their Access Codes to their Customer Account, (ii) any damage related to an Internet malfunction or any risks related to the use of the Internet, or (iii) a case of force majeure as defined in article 16 below.
12.2 Liability in the context of Contract execution
12.2.1 The company RootSlayer is responsible for the proper execution of the obligations resulting from the Contract concluded with the Customer, under the conditions provided for in article L. 221-15 of the Consumer Code.
12.2.2 In no event shall RootSlayer be held liable for the non-performance or improper performance of the Contract, when such breaches are attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party unrelated to the supply of the Products, or to a case of force majeure.
13 COMPLAINTS
13.1 The Customer who has observations regarding the performance of the Contract or the ordered Products must make them, by any means allowing acknowledgment of receipt, to RootSlayer within thirty (30) days following the delivery of the Products.
13.2 RootSlayer will make its best efforts to process any complaint within four (4) weeks from its receipt. This period is, however, indicative only and may be longer depending on the complexity of the complaint.
14 INTELLECTUAL PROPERTY RIGHTS
14.1 The Website, its content, and all its constituent elements are creations for which RootSlayer holds all intellectual property rights or exploitation rights, particularly under copyright law, database law, trademark law, and design law.
14.2 The Website, as well as the software, databases, texts, information, analyses, images, photographs, videos, graphics, logos, sounds, or any other data contained on the Website remain the exclusive property of RootSlayer or, where applicable, their respective owners with whom RootSlayer has entered into usage or exploitation agreements.
14.3 The Customer is granted a non-exclusive, non-transferable right to use the Website and the data contained on the Website, strictly for private and personal use. The right thus granted consists of (i) a right to consult online the data and information contained on the Website and (ii) a right of reproduction consisting of printing or saving the consulted data and information. This right of use is understood only for strictly private use.
14.4 Any other use of the Website, particularly commercial, by the Customer is prohibited. The Customer is prohibited, in particular, from reproducing or representing for any use other than private, selling, distributing, issuing, translating, adapting, disseminating, and communicating in whole or in part, in any form whatsoever, any element, information, or data from the Website.
14.5 Furthermore, the Customer is prohibited from introducing, by any means whatsoever, data likely to modify or harm the content or presentation of the Website.
14.6 Any hyperlink pointing to the Website, regardless of the type of link, must be subject to prior authorization from RootSlayer, in paper or electronic form.
14.7 These General Terms and Conditions do not have the effect of transferring intellectual property rights to the Customer.
15 PERSONAL DATA
15.1 RootSlayer undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms concerning the collection, processing, and transfer of personal data concerning its Customers (the "Data") as well as the provisions of Regulation No. 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") which entered into force on May 25, 2018.
15.2 RootSlayer (the company VENTEO identified at the beginning of these General Terms and Conditions) is the data controller for the Data, for the purpose of customer management: order management, deliveries, invoices, accounting, customer relationship monitoring, commercial statistics development, management of unpaid debts and potential litigation, commercial prospecting.
15.3 This processing is based on the Contract (cf. article 6.1.b of the European Data Protection Regulation).
15.4 In this context, RootSlayer is required to collect, process, and store the Data that the Customer has transmitted via the contact form on the Website, during the creation of their online account, the Order process, and any subsequent exchanges between the Parties.
15.5 This data is exclusively accessible by authorized RootSlayer personnel who need access to it as part of their mission (the departments responsible for communication and customer relationship monitoring and order processing, and more generally the managers, marketing department personnel, commercial department personnel, administrative services). It may sometimes be made accessible by RootSlayer to its external service providers, responsible for processing this data on its behalf, and only within the limits of the services they provide to RootSlayer. These include RootSlayer's carriers and IT service providers who may have access to its information systems as part of their services. These data processing operations are governed by a contract between RootSlayer and the relevant service providers.
15.6 This data is not transferred to countries outside the European Union.
15.7 It is stored for the period necessary for the management of the commercial relationship with the Customer, then for 3 years for commercial prospecting purposes, unless the Customer exercises their right of opposition. The data is archived for 5 years for proof purposes in the event of potential litigation, and for 10 years to comply with the legal obligation to retain accounting documents and supporting documents.
15.8 In accordance with the GDPR and the Data Protection Act of January 6, 1978, the Customer has a right to access, rectify, object to, port, erase their personal data or restrict the processing of their personal data under the conditions and limits provided for by the GDPR. The Customer can exercise their rights by sending a letter or email to RootSlayer at the following contact details: RootSlayer at the following contact details: VENTEO, Parc d'Activité du Vert Galant, 17 rue de la Garenne CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX or contact@commealatv.com.
15.9 The Customer also has the possibility of lodging a complaint with the CNIL.
16 FORCE MAJEURE
16.1 Neither Party shall be considered to have failed in its contractual obligations insofar as such non-performance results from a case of force majeure as defined by the courts, including in the event of strike, war, attack, riot, revolution, nuclear disaster, climatic or natural events such as cyclone, earthquake, tsunami, tornado. Furthermore, force majeure shall only release the Party invoking it from its contractual obligations to the extent and for the time it is prevented from performing its contractual obligations.
16.2 The Party affected by a case of force majeure shall immediately notify the other Party by telephone and by email. In the absence of an acknowledgment of receipt to this email transmitted by the other Party within forty-eight (48) hours, the Party affected by the case of force majeure shall notify the other Party by registered mail with acknowledgment of receipt, providing all relevant justifications. The other Party reserves the right to verify and control the reality of the facts.
16.3 The Party invoking a case of force majeure shall make every effort to reduce as much as possible the harmful effects for the other Party resulting from this situation.
16.4 Each Party shall bear the burden of all costs incurred and resulting from the occurrence of the force majeure event.
16.5 In the event that the event giving rise to the case of force majeure extends for more than thirty consecutive days, the Parties shall engage in discussions with a view to adopting appropriate measures depending on the circumstances.
16.6 If the Parties fail to reach an agreement, the Party to whom the case of force majeure is opposed may immediately and automatically terminate all or part of the contract.
17 GENERAL STIPULATIONS
17.1 Proof Agreement: the Parties agree that they may proceed, by electronic means, to exchange the information necessary for the execution of these General Terms and Conditions and Product Order Contracts. Any electronic communication between the Parties is presumed to have the same probative force as a written document on paper.
17.2 Tolerances: the fact that one of the Parties does not invoke a breach by the other Party of any of the obligations referred to in the Agreement shall not be interpreted as a waiver of the obligation in question.
17.3 Partial Nullity: in the event of the nullity of a substantial stipulation of the General Terms and Conditions or if this stipulation were deemed unwritten, in whole or in part, pursuant to a law or regulation or following a final judicial decision, the other stipulations shall remain in force and retain their full binding force between the Parties.
18 APPLICABLE LAW - DISPUTE
18.1 These General Terms and Conditions and the Contracts are governed by French law.
18.2 In the event of a dispute between RootSlayer and a Customer arising from the validity, interpretation, execution or non-execution, interruption or termination of the Contract, and in the absence of a prior amicable agreement, the Customer may, in accordance with the procedure of articles L. 612-1 et seq. of the Consumer Code, bring the dispute before the Consumer Mediator to whom RootSlayer reports, who will attempt to bring the Parties together for an amicable solution:
"In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes: When the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, they may submit their complaint free of charge to the consumer mediator. The mediator must be seized within a maximum period of one year from the initial complaint. The mediator MCP MEDIATION can be seized directly online at the following address: www.mcpmediation.org Or by mail:
MÉDIATION DE LA CONSOMMATION & PATRIMOINE12 Square Desnouettes75015 PARIS"
The Customer may also use the European Union mediation platform accessible at the following address: www.ec.europa.eu/odr.
18.3 IN THE ABSENCE OF AN AMICABLE AGREEMENT BETWEEN THE PARTIES, ANY DISPUTE RELATING TO THE FORMATION OR EXECUTION OF THE CONTRACTS SHALL BE BROUGHT BEFORE ONE OF THE COURTS WITH TERRITORIAL JURISDICTION BY VIRTUE OF THE FRENCH CODE OF CIVIL PROCEDURE OR THE NATIONAL LAW OF THE CUSTOMER, THE CONSUMER CUSTOMER MAY ALSO SEIZE THE COURT OF THE PLACE WHERE THEY RESIDED AT THE TIME OF THE CONCLUSION OF THE CONTRACT OR THE OCCURRENCE OF THE HARMFUL EVENT.
19 AGEC LAW
Unique registration number for ECO DDS organization: FR001084_07XWXK Unique registration number for CITEO organization: (packaging) FR213326_01CDEU / (graphic paper) FR001084_03GXSK Unique registration number for ECOSYSTEME organization: FR001084_05NE79 Unique registration number for COREPILE organization: FR001084_06VBJL Unique registration number for ECO-MOBILIER organization: FR001084_10KHSG
Unique registration number for ECOMAISON organization: FR001084_12LNEO (toys) / FR001084_14BTGO (DIY and garden articles)
Unique registration number for REFASHION organization: FR001084_11LUTQ (textile)
VENTEOS.A.S. with a capital of 640,000 euros R.C.S. Pontoise 491 166 971 Registered office: Parc d'Activité du Vert Galant, 17 rue de la Garenne CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX, France Intra-community VAT number: FR18491166971 Tel.: +33 (0)1 34 25 85 51
Website: www.rootslayer.fr
Email: contact@rootslayer.fr