General terms and conditions of sale for individuals

In effect as of 01/01/2026

1. Contact information

1.1

The products offered on the website accessible at www.articair.fr are sold by the company VENTEO, a limited liability company under French law, with a capital of 640,000 euros, registered with the Pontoise Trade and Companies Register under number 491 166 971, with its registered office at Parc d'Activités du Vert Galant, 17 rue de la Garenne, CS90021, Saint-Ouen-l'Aumône, 95046 Cergy-Pontoise Cedex, France, hereinafter referred to as “Arctic Air”.

Warehouse address: 17 rue de la Garenne, ZAC Vert Galant, 95310 Saint-Ouen-l'Aumône.

The company is represented by its current director, Mr. Nicolas PIERRONNET, in his capacity as President.

1.2

Arctic Air is subject to value added tax and identified under the following intra-community VAT number: FR18491166971.

1.3

Arctic Air can be reached:

• by phone at +33 (0)1 30 30 19 02;
  
• by e-mail at contact@rootslayer.fr;
  
• by fax at +33 (0)1 34 25 86 51.
  

2. Definitions

In these general conditions, terms beginning with a capital letter have the meaning attributed to them below, whether used in the singular or plural.

2.1 Customer

Refers to any natural person using the Site or purchasing one or more Products for non-professional purposes.

2.2 Access Code

Refers to the username and password allowing the Customer to identify themselves and access their Customer Account.

2.3 Order

Refers to the purchase by a Customer, on the Site or by telephone, of all the Products listed in their Basket.

2.4 Customer Account

Refers to the personal area of the Site allowing the Customer to access, in particular, their Orders.

2.5 General Conditions

Refers to these general conditions of sale and use of the Site.

2.6 Contract

Refers to the contract for the sale of Products formed between ArcticAir and the Customer at the time of validation of the Order and effective payment of the total Price. The Contract consists of these General Conditions and the Order.

2.7 Basket

Refers to the list of Products selected by the Customer for an Order.

2.8 Total Price

Refers to the total price corresponding to all the Products making up the Basket validated by the Customer and subject to an Order, including delivery costs.

2.9 Products

Refers to all products marketed on the Site.

2.10 Site or Website

Refers to the website published and operated by ArcticAir, accessible at www.articair.fr, or any other website that may replace it.

3. Purpose

3.1

These General Conditions govern the conditions of use of the Website as well as the conditions under which ArcticAir sells Products to Customers.

3.2

ArcticAir reserves the right to modify these General Conditions at any time to take into account any legal, jurisprudential, economic or technical development. The new provisions will come into force as soon as they are published online and will only apply to Orders placed after this publication. It is therefore the Customer's responsibility to consult and accept the General Conditions in force at the time of validation of their Order.

4. Contractual documents

4.1

The Contract constitutes the entire agreement concluded between ArcticAir and the Customer regarding an Order.

4.2

The confirmation of the Order constitutes full and complete acceptance of these General Conditions, which the Customer acknowledges having read and, where applicable, been able to download or print.

4.3

These General Conditions are up to date as of 01/01/2026. They cancel and replace any previous version.

5. Use of the Site and Customer Account

5.1

The Customer must be a natural person not acting for professional purposes, at least 18 years old, and having the legal capacity to contract and use the Site in accordance with these General Conditions.

5.2

In order to place an Order, the Customer may be required to create a Customer Account on the Site, after having read and accepted these General Conditions and provided ArcticAir with the mandatory information indicated as such. This Customer Account allows the Customer to identify themselves on the Site using their Access Codes. Each Access Code is personal, individual and confidential. The Customer is solely responsible for their use.

5.3

The Customer guarantees the accuracy and sincerity of the information provided to ArcticAir.

5.4

The Site allows Customers with a Customer Account to search for, order, and pay for Products, as well as to view the history and tracking of their Orders.

5.5

In case of non-compliance with these General Conditions, or in case of abusive or fraudulent use of the Site, ArcticAir reserves the right to refuse access to the Site, refuse any Order, or even delete the Customer Account.

5.6

The Customer Account may be deleted by ArcticAir in case of inactivity for a period of two years.

6. Pre-contractual information

6.1

In order to obtain all the information prior to concluding a Contract with ArcticAir, the Customer is invited to consult the different pages of the Site, particularly those relating to the Products.

6.2

In accordance with Article L. 111-1 of the Consumer Code, the pages relating to each of the Products accessible on the Site contain information relating to their essential characteristics, their price, and their delivery time. Information relating to payment methods, as well as the conditions for modifying and canceling an Order, are set out in these General Conditions, which are part of the pre-contractual information referred to in Article L. 221-5 of the Consumer Code.

6.3

ArcticAir reserves the right to make changes at any time to the information appearing on the Site, particularly with regard to the description, content, availability and price of the Products.

7. Product Ordering Process

7.1

The Customer agrees to conclude Contracts in electronic form, via the website or by telephone.

7.2

The Order process on the Site is as follows:

• the Customer identifies themselves on the Site;
  
• after having consulted the pages relating to the Products and read their descriptions, they select the Product(s) of their choice, which are summarized in their Basket;
  
• the Customer is informed, in their Basket, of the payment methods accepted by ArcticAir as well as any delivery restrictions applicable to the selected Products;
  
• the Customer fills in all the requested information necessary for the Order;
  
• the Customer validates the selection of Products in their Basket;
  
• the Customer chooses a payment method and is clearly informed that placing an Order entails an obligation to pay;
  
• the Customer can then consult and verify the details of their Order as well as its Total Price, correct any errors, then definitively confirm their Order by proceeding with payment;
  
• ArcticAir then sends the Customer an e-mail acknowledging receipt and confirming the Order, containing its essential elements, notably the identification of the ordered Products, the Total Price, and the conditions for exercising the right of withdrawal. This information is also accessible from the Customer Account.
  

7.3

If ArcticAir contacts the Customer by telephone with a view to concluding or modifying a Contract for the sale of a Product, its representative indicates at the beginning of the exchange their identity and the commercial nature of the call. At the end of this call, ArcticAir sends the Customer, on paper or on another durable medium, a confirmation of the offer containing all the pre-contractual information as well as the procedures for exercising the right of withdrawal. The Customer is only bound after written signature of this offer or electronic acceptance.

7.4

Subject to the Customer exercising the right of withdrawal, the Contract is definitively formed upon validation of the Order and effective payment of the Total Price, except in cases of modification or cancellation provided for in these General Conditions.

7.5

As part of order processing, ArcticAir systematically checks the availability of ordered Products. If one or more Products are unavailable, ArcticAir may offer the Customer a modification of the delivery time or, failing that, a refund of the amounts paid for the unavailable Products. This refund will be made within a maximum of fourteen (14) days from the Customer's refund request.

8. Delivery of Products

8.1 Delivery territories

8.1.1

ArcticAir delivers Products in France, including the DROM-COM, as well as in Belgium, Luxembourg and Switzerland.

8.2 Delivery times

8.2.1

ArcticAir undertakes to deliver the Products as soon as possible and no later than thirty (30) days following the conclusion of the Contract.

8.2.2

In the absence of delivery within this period, the Customer may terminate the Contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having enjoined ArcticAir, in the same way, to make the delivery within a reasonable additional period, the latter has not complied within this period. In the event of termination of the Contract, ArcticAir will refund all sums paid no later than fourteen (14) days following the date of termination of the Contract.

8.3 Delivery methods

8.3.1

Delivery is notably ensured by So Colissimo or DPD. The Customer can choose, during the Order process, the proposed delivery method and, if applicable, the delivery location.

8.3.2

Ordered Products are delivered to the delivery address indicated by the Customer at the time of the Order.

8.3.3

In the event of an error in the delivery information provided by the Customer, ArcticAir cannot be held responsible for the impossibility of delivering the ordered Product(s).

8.4 Delivery costs

8.4.1

Delivery costs are borne by the Customer. They are indicated during the Order process and, in any case, before the final validation of the Order.

8.4.2

In the event of an Order for Products whose total weight exceeds ninety (90) kilograms, the Customer must contact ArcticAir so that a specific quote for delivery costs can be provided to them.

8.4.3

Deliveries outside mainland France, and more particularly in Switzerland, the DOM and TOM, may be subject to customs clearance fees, taxes or customs duties, which remain the sole responsibility of the Customer. These costs are not included in the Total Price and must be paid by the Customer upon receipt of the package.

9. Right of withdrawal

9.1 Right and period of withdrawal

9.1.1

The Customer has the right to withdraw from the Contract, without having to give reasons for their decision, within fourteen (14) days from the day on which they, or a third party designated by them other than the carrier, physically takes possession of the ordered Product(s). In the event of separate delivery of several Products ordered at once, the period runs from the receipt of the last Product.

9.1.2

For the withdrawal period to be respected, it is sufficient for the Customer to transmit to ArcticAir their decision to exercise their right of withdrawal before the expiration of the applicable period.

9.1.3

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.

9.1.4

Certain Products, even if unsealed, may however be returned, unless they have been used under conditions that make them unsuitable for resale for reasons of hygiene or health protection. These include: epilators, scalp massagers, manicure devices, slimming shorts, foot rasps, anti-cellulite devices, pillows, clippers, bras, corrector pens and insect repellent sprays.

9.2 Procedures for exercising the right of withdrawal

9.2.1

To exercise their right of withdrawal, the Customer must:

• notify ArcticAir, at the contact details appearing at the top of these General Conditions, of their decision to withdraw by means of an unambiguous statement, by post, fax or email. The Customer may use the standard withdrawal form made available to them, without this being mandatory;
  
• return the Product(s) concerned to ArcticAir, without undue delay and at the latest within fourteen (14) days following the communication of their decision to withdraw, at their own expense, in their original packaging and in new condition, to the following address:
  

ArcticAir
Parc d’Activités du Vert Galant
17 rue de la Garenne - CS90021
Saint-Ouen-l’Aumône
95046 Cergy-Pontoise Cedex

The Customer's liability can only be engaged in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the Product.

9.3 Effects of withdrawal

9.3.1

The exercise of the right of withdrawal terminates the parties' obligation to perform the Contract.

9.3.2

In the event of withdrawal, ArcticAir will refund all payments received from the Customer for the Products concerned, including delivery costs, with the exception of additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by ArcticAir.

9.3.3

The refund will be made as soon as possible and no later than fourteen (14) days from the day ArcticAir is informed of the Customer's decision to withdraw.

9.3.4

ArcticAir may defer the refund until actual recovery of the Products concerned or until receipt of proof of shipment provided by the Customer, the date taken being that of the first of these events.

9.3.5

The refund is made using the same payment method as that used during the Order, unless the Customer expressly agrees to a refund in the form of a credit. In this case, the Customer's account may be credited with a gift voucher of an additional amount equal to 10% of the price of the returned Products, up to a maximum of twenty (20) euros.

9.3.6

No refund can be made if the Customer has not complied with the conditions for exercising the right of withdrawal, notably in the event of exceeding the legal deadline or returning an unsealed, used, damaged, or soiled Product when it can no longer be resold.

10. Financial conditions and payment terms

10.1

The pages of the Site indicate the price of each Product.

10.2

Prices are expressed in euros, all taxes included (TTC), excluding delivery costs. Delivery costs payable by the Customer are specified at the latest before the validation of the Order and are included in the Total Price.

10.3

Unless otherwise stipulated, price reductions and promotional offers mentioned on the Site are valid only on the day of their display. They cannot be combined with each other or with other one-off offers proposed by ArcticAir.

10.4

In the event of payment rejection or partial payment of the Total Price, the Contract will not be formed and ArcticAir will not be bound by any obligation, except to return, as soon as possible, any sums that may have been received.

11. Guarantees

11.1 Legal guarantees

11.1.1

In accordance with current regulations, the Customer benefits from the legal guarantee of conformity provided by the Consumer Code as well as the legal guarantee against hidden defects provided by the Civil Code.

11.1.2

Under the legal guarantee of conformity, the Customer can choose between repair and replacement of the Product, subject to the conditions provided by law.

11.1.3

When repair and replacement are impossible, the Customer may obtain either a refund for the Product upon its return, or a reduction in price if they keep the Product, under the conditions provided by applicable regulations.

11.1.4

However, the cancellation of the sale cannot be pronounced if the lack of conformity is minor.

11.1.5

The consumer has a period of two years from the delivery of the goods to act under the legal guarantee of conformity.

11.1.6

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

11.1.7

The Customer may also decide to invoke the guarantee against hidden defects within the meaning of Article 1641 of the Civil Code. In this case, they can choose between the cancellation of the sale or a reduction in price, in accordance with Article 1644 of the Civil Code.

11.2 Commercial guarantee

11.2.1

All Products sold by ArcticAir benefit from a commercial warranty of one (1) year, with the exception of electrical equipment which benefits from a commercial warranty of two (2) years, including parts and labor, from the date of delivery.

11.2.2

By way of exception, the following products do not benefit from any commercial warranty: textile articles, clothing, lingerie, consumable products, cosmetic products, cleaning products and food products.

11.2.3

During the commercial warranty period, if a Product proves defective, the Customer is invited to contact ArcticAir customer service by telephone at +33 (0)1 30 30 19 02. The return procedure will then be communicated to them.

11.2.4

The Customer must return the Product, with advanced shipping costs, in its original packaging, to the following address:

VENTEO – ArcticAir
Parc d’Activités du Vert Galant
17 rue de la Garenne
ZAC Vert Galant
95310 Saint-Ouen-l’Aumône

The risks associated with the return of the defective Product are borne by the Customer.

11.2.5

The return must be accompanied by the invoice and a letter describing the alleged defect.

11.2.6

After examining the Product, ArcticAir reserves the right to replace it, repair it or refund it at the purchase price. The exchange or refund will take place within forty-five (45) days of ArcticAir's receipt of the Product.

11.2.7

The repaired or replaced Product will be returned to the Customer as soon as possible, at ArcticAir's expense.

11.2.8

The commercial warranty cannot be invoked if the defect results from, in particular:

• normal wear and tear of the Product, its parts or accessories;
  
• abnormal use or improper handling;
  
• lack of maintenance;
  
• use, installation or connection not conforming to the manufacturer's specifications;
  
• commercial or collective use;
  
• the use of unsuitable peripherals, accessories or consumables;
  
• a repair carried out by a third party not approved by ArcticAir or by the manufacturer.
  

12. Liability

12.1 Absence of liability concerning the use of the Website

12.1.1

ArcticAir does not guarantee the absence of anomalies likely to affect navigation on the Website, access to its functionalities, its availability, the absence of interruption or breakdown, or its compatibility with specific equipment or configuration.

12.1.2

It is the Customer's responsibility to have, at their own expense, the computer equipment, software and internet connections necessary for using the Website.

12.1.3

ArcticAir cannot be held responsible for damages resulting from the use or inability to use the Website, subject to the applicable mandatory legal provisions. The hypertext links present on the Website and referring to other websites are provided for convenience of navigation only. The Customer acknowledges knowing the characteristics and limitations specific to the internet.

12.1.4

ArcticAir reserves the right to temporarily interrupt access to the Website and the Customer Account for maintenance, repair or troubleshooting reasons.

12.1.5

ArcticAir cannot be held liable in case of breach resulting from:

• the disclosure, loss, theft or loan by the Customer of their Access Codes;
  
• a malfunction of the internet network or risks related to its use;
  
• a case of force majeure within the meaning of Article 16.
  

12.2 Liability in the performance of the Contract

12.2.1

ArcticAir is responsible for the proper performance of the obligations arising from the Contract concluded with the Customer, under the conditions provided for by the French Consumer Code.

12.2.2

However, ArcticAir cannot be held responsible for the non-performance or improper performance of the Contract if this is attributable to the Customer, to the unforeseeable and insurmountable act of a third party unrelated to the supply of the Products, or to a case of force majeure.

13. Complaints

13.1

The Customer who wishes to make a complaint relating to the performance of the Contract or the ordered Products must send it to ArcticAir, by any means allowing acknowledgment of receipt, within thirty (30) days following the delivery of the Products.

13.2

ArcticAir will make its best efforts to process any complaint within four (4) weeks of its receipt. This period is indicative and may be extended depending on the complexity of the case.

14. Intellectual property rights

14.1

The Website, its content and all its constituent elements constitute creations protected by intellectual property law, of which ArcticAir is the owner or for which it has the necessary exploitation rights.

14.2

The Website, as well as the software, databases, texts, information, analyses, images, photographs, videos, graphics, logos, sounds and other content appearing therein, remain the exclusive property of ArcticAir or, where applicable, of their respective owners.

14.3

The Customer is granted a non-exclusive, non-transferable and strictly personal right to use the Website and its content. This right only includes:

• a right of online consultation;
  
• a right of reproduction consisting of printing or saving for strictly private use.
  

14.4

Any other use, particularly commercial, is strictly prohibited. The Customer notably refrains from reproducing, representing, selling, distributing, modifying, translating, adapting, disseminating or exploiting, in any way whatsoever, all or part of the Website or its content.

14.5

The Customer also refrains from introducing, by any means whatsoever, data likely to alter the content or presentation of the Website.

14.6

Any hypertext link referring to the Website must be subject to prior written authorization from ArcticAir.

14.7

These General Terms and Conditions do not entail any transfer of intellectual property rights to the Customer.

15. Personal data

15.1

ArcticAir undertakes to process its Customers' personal data in compliance with the applicable regulations, notably Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the amended French Data Protection Act of January 6, 1978.

15.2

The company VENTEO, identified at the top of this document, acts as data controller for data collected for the purposes of customer relationship management, Orders, deliveries, invoicing, accounting, customer follow-up, commercial statistics, management of unpaid debts, possible litigation and commercial prospecting.

15.3

These processing operations are notably based on the performance of the Contract concluded with the Customer.

15.4

In this context, ArcticAir collects, processes and stores data transmitted by the Customer via the Website, when creating their Customer Account, as part of the Order process, the contact form and, more generally, any subsequent exchange between the parties.

15.5

This data is accessible only to authorized persons within ArcticAir and, where applicable, to its technical or logistical service providers acting strictly for the needs of the service. These processing operations are governed by appropriate contractual commitments.

15.6

Data is not transferred outside the European Union, unless otherwise stated to the Customer.

15.7

Data is kept for the period necessary for managing the business relationship, then for three (3) years for commercial prospecting purposes, unless the Customer objects. It may then be archived for five (5) years for probative purposes and for ten (10) years to satisfy accounting and tax obligations.

15.8

In accordance with the applicable regulations, the Customer has a right to access, rectify, erase, limit, object to and, where applicable, portability of their data. They can exercise their rights by sending their request to:

VENTEO – ArcticAir
Parc d’Activités du Vert Galant
17 rue de la Garenne – CS90021
Saint-Ouen-l’Aumône
95046 Cergy-Pontoise Cedex
contact@rootslayer.fr

15.9

The Customer also has the right to lodge a complaint with the CNIL (French Data Protection Authority).

16. Force majeure

16.1

Neither party shall be held liable for a breach of its contractual obligations if this breach results from a case of force majeure as recognized by French case law, notably in cases of strike, war, attack, riot, revolution, nuclear disaster or exceptional natural events such as cyclone, earthquake, tsunami or tornado.

16.2

The party affected by a case of force majeure shall inform the other as soon as possible by telephone and email. Failing acknowledgment of receipt within forty-eight (48) hours, this notification will be confirmed by registered letter with acknowledgment of receipt, accompanied by all useful supporting documents.

16.3

The party invoking a case of force majeure undertakes to implement all reasonable means to limit its harmful consequences for the other party.

16.4

Each party shall bear its own costs incurred due to the occurrence of the force majeure event.

16.5

If the case of force majeure extends beyond thirty (30) consecutive days, the parties will consult each other to examine the appropriate measures for the situation.

16.6

Failing agreement between the parties, the party against whom the case of force majeure is invoked may terminate all or part of the Contract as of right.

17. General provisions

17.1 Proof convention

The parties agree that they can exchange electronically the information necessary for the performance of these General Terms and Conditions and the Contracts. Any electronic communication between them has the same probative value as a written document on paper.

17.2 Waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein shall not be interpreted as a waiver of the right to avail itself of this obligation later.

17.3 Partial nullity

If any of the provisions of these General Terms and Conditions were declared null, deemed unwritten or inapplicable, the other provisions would remain fully in force.

18. Applicable law – Disputes

18.1

These General Terms and Conditions and the Contracts resulting therefrom are governed by French law.

18.2

In the event of a dispute between ArcticAir and the Customer relating to the validity, interpretation, performance or termination of the Contract, and failing prior amicable resolution, the Customer may have free recourse to a consumer mediator in accordance with articles L. 611-1 et seq. of the French Consumer Code.

After a prior written complaint remains unanswered to satisfaction for two months, the Customer may contact:

MCP MÉDIATION
12 Square Desnouettes
75015 Paris

Online submission: www.mcpmediation.org

The Customer may also use the European online dispute resolution platform: ec.europa.eu/odr.

18.3

Failing an amicable agreement, any dispute relating to the formation or performance of the Contract may be brought before one of the territorially competent courts under the French Code of Civil Procedure or the consumer Customer's national law. The Customer may also bring the matter before the court of the place where they resided at the time of the conclusion of the Contract or the occurrence of the harmful event.

19. AGEC Law

Unique registration number for ECO DDS: FR001084_07XWXK
Unique registration number for CITEO: FR213326_01CDEU (packaging) / FR001084_03GXSK (graphic paper)
Unique registration number for ECOSYSTEM: FR001084_05NE79
Unique registration number for COREPILE: FR001084_06VBJL
Unique registration number for ÉCOMAISON / ex Éco-mobilier: FR001084_10KHSG
Unique registration number for ECOMAISON: FR001084_12LNEO (toys) / FR001084_14BTGO (DIY and garden items)
Unique registration number for REFASHION: FR001084_11LUTQ (textile)

Company information

VENTEO
SARL with a capital of 640,000 euros
RCS Pontoise 491 166 971
Registered office: Parc d’Activités du Vert Galant, 17 rue de la Garenne, CS90021, Saint-Ouen-l’Aumône, 95046 Cergy-Pontoise Cedex, France
Intra-community VAT number: FR18491166971
Tel.: +33 (0)1 34 25 85 51

Website: www.articair.fr
E-mail: contact@rootslayer.fr